Terms and conditions

ART UNLOCKED — General Terms and Conditions

Version:01.08.2026

These Terms and Conditions govern the booking and use of experiences offered by ART UNLOCKED. Please read them together with our Privacy Policy . By booking an experience or using our website, you agree to these Terms.

1. About us

ART UNLOCKED is a brand operated by VERVVEY B.V., registered in the Netherlands at Jane Addamslaan 46, 1187 DA Amstelveen, registered with the Dutch Chamber of Commerce (KvK) under number 86164503 (“ART UNLOCKED”, “we”, “us”, “our”).

For any questions about your booking, you can reach us at welcome@art-unlocked.com.

2. What we offer

We create and sell curated art experiences—gallery walks and related activities (“Experiences”). When you buy a voucher you enter into a contract directly with us for that Experience.

Our Experiences are led on location by independent professionals (“Artmates”). Artmates are experienced professionals who collaborate with us, but they are not our employees. We remain your point of contact and are responsible to you for the Experience you have booked, as set out in these Terms.

3. Booking and tickets

You book an Experience through our website by selecting an Experience, providing the required details, and completing payment. Once your booking is confirmed, we’ll send you a confirmation and a voucher by email.

Please check your confirmation carefully as soon as you receive it and let us know straight away if anything is incorrect.

Your voucher is valid only for the Experience, date, and time shown on it. Tickets are personal and may not be resold or used for commercial purposes without our written consent.

4. Prices and payment

The price shown at checkout includes applicable taxes unless stated otherwise. Payment is due in full at the time of booking.

We use third-party payment providers to process payments. Their terms apply to the payment itself, and your bank or provider may charge additional fees.

You confirm that you are entitled to use the payment method you choose.

5. Changes and cancellations by you

You can cancel or request a change to your booking by emailing us at welcome@art-unlocked.com. The time we receive your message is what counts.

Unless the Experience description says otherwise:

• Cancel more than 48 hours before the Experience starts: full refund.
• Cancel within 48 hours before the start, or don’t show up: no refund.

Refunds are made to your original payment method. Please allow a few business days for the refund to appear.

Your right of withdrawal (14 days)

Under EU consumer law, you normally have 14 days to withdraw from a contract concluded online, without giving a reason.

Important exception: this right does not apply to Experiences booked for a specific date or time. Our gallery walks are scheduled leisure activities tied to a particular date, so the 14-day withdrawal right does not apply to them. Your cancellation rights for these bookings are the ones set out in Section 5 above.

If you book any product from us that is not tied to a specific date (for example, an open-dated gift voucher), the 14-day withdrawal right does apply, and you can withdraw by emailing us at welcome@art-unlocked.com.

Changes or cancellation by us

Occasionally we may need to change details of an Experience—such as the meeting point, route, or the Artmate leading it. We’ll let you know by email in good time. Minor changes don’t affect your booking.

If we have to cancel an Experience (for example, because of illness, low participation, venue closure, or circumstances beyond our reasonable control), we’ll offer you either a rescheduled date or a full refund of what you paid.

We’re not liable for further costs you may have incurred (such as travel or accommodation), except where the law says otherwise.

Taking part

Please arrive on time at the meeting point shown in your booking. If you arrive late and miss the start, we may not be able to offer a refund.

You’re responsible for making sure the Experience is suitable for you and for any accessibility or health needs—if you’re unsure, ask us before booking and we’ll help where we can.

The Artmate may ask you to leave an Experience if your behaviour endangers or seriously disrupts others. In that case, no refund is due.

You take part in Experiences at your own responsibility. We recommend you have your own insurance where appropriate.

Our responsibility to you

We’ll provide the Experience with reasonable care and skill.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for intent or gross negligence, or for anything that can’t be limited or excluded under applicable law.

Beyond that, our liability is limited to the foreseeable loss that arises directly from our failure to meet our obligations, and in any event will not exceed the amount you paid for the Experience concerned. We are not liable for indirect or consequential loss.

We are not responsible for circumstances beyond our reasonable control (for example, extreme weather, strikes, government measures, or venue closures).

Reviews and content you share

 If you post reviews, photos, or other content to us or about our Experiences, you’re responsible for it. Please keep it truthful and lawful, and don’t post anything that infringes someone else’s rights or privacy.

Only share photos of other people if they’ve agreed to it.

You keep ownership of what you create, but you give us permission to use it (for example, on our website and social media and in our marketing), free of charge. If you’d like us to stop using something, let us know and we’ll remove it going forward.

Our brand and content

The ART UNLOCKED name, our methodology, and all content we create (text, images, video, walk concepts) belong to us or our licensors. You may not copy, reproduce, or use them commercially without our written permission.

Privacy

We handle your personal data in line with the GDPR and our Privacy Policy [link], which explains what we collect and your rights.

Final provisions

If any part of these Terms turns out to be invalid, the rest stays in force.

We may update these Terms from time to time—for example, to reflect changes in the law or how we work. The version in force at the time of your booking applies to that booking.

These Terms are governed by Dutch law. If you’re a consumer, you keep the protection of any mandatory rules of the country you live in. Disputes may be brought before the competent Dutch courts, unless mandatory law lets you bring them where you live.

The EU Online Dispute Resolution platform is available at https://ec.europa.eu/consumers/odr.